PRIVACY POLICY

Here at COW ØN THE ICE we will protect your privacy like it's our own and your info won’t just stick around – if we don’t need it anymore we’ll get rid of it. If you don’t want us to have it you can let us know (send an e-mail at hello@cowontheice.co.uk)

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If you have any questions about how we use or look after your privacy, talk to us at hello@cowontheice.co.uk 

 

 

HOW DO WE COLLECT AND USE YOUR DATA?

 

We collect a certain amount of personal information from you when you sign up for an account with us, place an order or register for our mailing list. By signing up for an account or placing an order, you consent to us collecting this personal data. If you have placed an order, we hold personal information including your name, email address, phone number, and your address. 

 

As a customer, it is important for you to know how and why we use your data. We use it in a number of ways for a number of reasons - as listed below!

 

1. Your name and contact details – including your email, address and phone number:

 

• To deliver your goods!

• To let you know when your stuff will be ready and will arrive (via email or/and phone)

• To ask you questions about your order - this may be by phone, email or instant chat. 

• To let you know about our products, competitions, deals and services – this may be by email. So you know what’s new and to keep you in the loop. 

 

2. Your payment information:

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• To take payments from you.

• To give you a refund.

• To prevent or detect fraudulent activity.

 

This protects you and us!
None of your payment details are stored. 

 

3. Your contact history – emails, feedback and reviews etc:

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• To give you the best personal support.

• To perform our contract with you - we need to know what you want and when you want it.

• For keeping on track of performance and for quality assurance. Your feedback means a lot and if you have a complaint we’d like to fix it and stop it happening again.

 

4. Your basket items, pricing and quote information, artwork and order history:

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• To produce your orders.

• To perform our contract with you! We need to know what you’re buying. 

• To give you the best personal support and to process your returns.

• To perform our contract with you and make sure you're happy every step of the way.

 

5. Competition, promotion and survey entries:

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To gather entries for a competition. You can’t win if we don’t know you’ve entered

To make your experience better. If you have provided a response to a survey, we want to take this on board. To know if you’re interested in a promotion. If you want it, we want you to get it

 

DO WE SHARE YOUR DATA?

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We don’t sell any of your data, we wouldn’t want it done to us, so we won’t do it to you! We do however share your data with some select companies – only those that are essential:

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To get your order to you we need to give your name, address and phone number to a third-party courier service.

Email marketing platforms if you have consented to us using your email for these purposes.

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If we have to share your data we have checked that each company is compliant with the relevant legislation. That they are keeping your data as safe and confidential as we are and storing and using it only for the purpose which they received it. 

 

 

MARKETING & COMMUNICATIONS

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If you’ve said we can, we will send you emails to let you know what we’re up to! We like to keep you updated on new products, special offers, etc.

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You have the option to opt-out of our email marketing at any time - just click the “unsubscribe” link in any email newsletter we have sent you, or you can email hello@cowontheice.co.uk and request to be removed from our mailing list. Although we hope you stick around!

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The above will not unsubscribe you from emails regarding your order - we need to keep you updated on that!

 

THIRD PARTY WEBSITES

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We may very occasionally link to and from websites of third parties.  If you click through to a third-party website, please note that they will have their own privacy policies and we do not accept any responsibility or liability for these policies.  We encourage customers to check the privacy policy of any third-party site before you submit any personal data to them.

 

HOW DO WE USE COOKIES?

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Our site uses cookies (very small information files that are sent by us to your computer or other access device) which we can access when you visit our site in future.

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There are four types of cookies:

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Website functionality cookies 

These cookies enable you to browse the website and use features such as our shopping cart - these are the good kind, that enable our site to load faster for you and remember what’s in your cart.  We use a number of different types of functionality cookies to try to make your experience as streamlined and easy as possible.  These cookies are essential to your shopping experience on our website.

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Website analytics cookies

We use these cookies to measure and analyse how our customers (you!) are using our website. The information collected is anonymous, and tracking these allows us to continuously improve our website and endeavour to make your experience as awesome as possible.

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Targeting cookies or advertising cookies 

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These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

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By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your web browser for instructions on how to locate the file or directory that stores cookies.

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Information on deleting or controlling cookies is available at www.AboutCookies.org 

 

KEEPING YOUR INFORMATION

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We’ll only keep your information for as long as you want us to! If you don’t want to be a customer of ours or want us to hold any of your data you can contact us to request we delete it. 

Where required or necessary to meet legal or regulatory requirements, resolve disputes or enforce our T&Cs, we will hold certain information even after you have closed your account and even if we no longer need it to provide a service for you.

 

YOUR RIGHTS

When it comes to your personal information you have loads of rights: 

• The right to be informed about how we use your information 

• The right to access the personal information we hold about you 

• The right to correct any info we hold that’s inaccurate 

• The right to ask us to delete your information, you can also request we restrict our processing and collecting of your data (this may not always be possible) 

• The right to withdraw your consent 

• The right to data portability 

• Contact us if you have any questions about your rights or want to make a complaint!

 

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If you have any questions or concerns about this policy or its application, or if you believe your personal information has been used in a way that is not consistent with this policy or your specified preferences, please contact us by email at hello@cowontheice.co.uk